Refund & Cancellation Policy

USD 999 reservation fee

You can cancel your reservation at any time before you pay the remaining balance. We will refund the full USD 999 to your original payment method.

Full payment or balance

If you have paid in full, you can cancel at any time before your device ships and we will refund everything you paid, including any reservation fee.

After delivery

You can return an unused device in its original packaging within 14 days of delivery. Contact us first to arrange the return. We refund the device price once the device is received and inspected. Shipping charges for returns may be deducted unless the device is faulty or not as described.

If we cancel

If we cannot deliver the product, change the confirmed price, or cancel the program, we will refund everything you paid in full.

How to cancel and refund timing

Email us from the address you used to pay, and include your name and payment receipt. We confirm cancellations by email and issue refunds within 5 business days. Your bank may take a further 5–10 business days to show the refund.

Merchant and payment enquiries

The Stripe checkout for GOD-HELM displays the merchant name U-SAGE. For questions about payments, cancellations or refunds, use the merchant contact details provided with your Stripe payment or order confirmation. Include your payment receipt and the email address used at checkout.

For a request about information submitted through this website, reply to the team's response to your early-access enquiry. Keep a copy of your enquiry and payment records for reference.